What if Your Customer Service Agent Could Rate You

In six years Uber has amassed $5.6 billion in total funding, attracted between 2,500 and 5,000 employees, and started a revolution in terms of customer service. Uber provides private drivers on demand to individuals in most major cities across the US. As part of this service, both the passenger and the driver leave a rating for… Read more »

Top 10 Businesses That Dominate Customer Service

These days customer service comes in all shapes and forms. Email communications, social media comments, telephone calls, company discussion boards, and the good old form of in-person communication are just a few of the many routes a customer can take to connect with a business. As a result, businesses have to be ready to handle… Read more »

3 Business Tactics for Small Business Success

Business success doesn’t happen by accident, thoughtful planning and smart tactics are required. Businesses are constantly evolving and adapting to new technology and trying to find the most effective ways to meet their customer’s needs. One of the best ways to increase your small business’ growth is to take notice of what others are doing,… Read more »

HVAC Business Tips to Grow Your Company

Just like any other business the internal efforts of your HVAC Company should focus on what you can do to keep your customers happy and keep your business growing. High quality customer service and communication has become increasingly important in the HVAC industry. Generating leads and associating your brand with consistent, excellent service is only… Read more »

You Only Have a Minute To Win It

The world moves at an incredible pace, and your customers don’t have the patience to wait for answers. Whether they are looking for sales information, product support or even trying to set up an appointment, they judge your company by the responsiveness of your call center. If your call center isn’t world-class, you could lose… Read more »

How a Missed Call is Affecting Your Business’ Bottom Line

When a customer calls your office, what happens? Does a receptionist answer, does it go to voicemail, are you trying to answer it, or does the caller hang up without ever getting a response? With every missed call, your business is potentially losing a customer as well as revenue. Whether you have a system in… Read more »

Having Conversations With Your Customers, Not At

Polishing your product or service is obviously a huge part of building a strong business, but direct interactions with your customers are where you will truly make or break your brand. When customers reach out, it’s crucial to keep the conversation running smoothly down a two way street. Today’s social media tools, while appealing, can… Read more »