Having Conversations With Your Customers, Not At

Polishing your product or service is obviously a huge part of building a strong business, but direct interactions with your customers are where you will truly make or break your brand. When customers reach out, it’s crucial to keep the conversation running smoothly down a two way street. Today’s social media tools, while appealing, can… Read more »

How Click-to-Call Ads are Helping or Hurting Your Business

There is a growing trend among many businesses in which they are encouraging customers to call them for questions about everything from sales to technical support. This trend makes sense, as customers are increasingly valuing customer service. In fact, in a recent study reported by the Harvard Business Review, a positive customer experience directly correlates… Read more »

How an Answering Service Can Help Your HVAC Business

The HVAC industry has been undergoing a significant number of changes over the past several years, much like the rest of the overall economy. Expectations of high-quality customer service in all sectors have grown significantly for a combination of reasons, which include greater competition and the ability to post company reviews on social media and… Read more »

Best Business Customer Service

Good customer service is the lifeblood of any business. But truly great customer service? That’s something to aspire to and celebrate whenever you come across it. This level of service not only leaves customers awed and appreciative — it can have profound effects on how a company is perceived by the public. Let’s look at… Read more »

Client Retention Tips

Keeping a customer is just as critical as gaining a new customer. In fact, research from Bain and Co. says that a 5 percent increase in customer retention can increase a company’s profitability by 75 percent and Gartner Group predicts that 80 percent of future revenue will come from a mere 20 percent of existing customers. With statistics such… Read more »

Improving Your Customer Service

Customer Service is critical to most businesses, but too often companies miss the mark because they neglect the basics that make customers happy. Here are some ways that you can improve on your already stellar service with simple actions that customers really appreciate. Fast pickup Satisfied customers place more orders – and larger orders —… Read more »

We’ll Work on Your Business – Your Caller’s Experience with MAP

Having a friendly knowledgeable receptionist there to promptly greet callers and answer questions makes all the difference. At MAP Communications our personalized medical answering services are tailored to meet your practices requirements and needs. Let us use our tools and experience to help you provide your patients with excellent service while keeping costs down. Our… Read more »

Customizing Your Call Center

Handling customer calls is one of the key aspects of running a successful business. Keeping customers happy means that they will stay with your company longer, and could ultimately refer significant amounts of new business over time. Of course, as a company grows, it often becomes unrealistic for existing employees to handing the always-increasing number… Read more »