Creating a Better Customer Experience

Customers have more choices today than ever before, and the proliferation of lightning-fast social media-based communication has made it so that both good and bad news about a company travels quickly. Creating a better customer experience is a win-win for both you and your customer, which means it should be a top priority for any… Read more »

How “24/7″ can Positively Impact Your Business

We all want our customers to like us. Study after study has proven that customers buy from people (and companies) that they like. The problem that often arises is determining precisely the best way to gain the goodwill of your customers. Believe it or not, it is often seemingly minor changes that can have the greatest impact… Read more »

Lead Generation – Build Clients While You Sleep

Discover How a Call Center Makes Customers Out of Leads Lead generation is an important sales elements for any product or service provider. Whether you’re generating leads through organic online searches, paid advertising on search engine results and other websites, or through more traditional means of advertising, cold calling, and list procurement, finding new customers… Read more »

Outsourced Call Answering For Medical And ER

Medical Call Center

Inbound Medical Call Center and Support For ER Emergency rooms earned their name for a reason: both medical and support staff deal with truly urgent and frequently sudden medical issues day and night. Even non-emergency medical offices and departments often have time-sensitive issues to deal with, from the provision of care to the maintenance of… Read more »

24 Hour Help Desk Support For Continuous Service

Help Desk Service Solutions From Call Centers We all get by with a little help from our friends, and your business is no different. Sometimes there are extra administrative tasks that need taken care of, and you just don’t have the time or the resources to do it all yourself but can’t justify hiring another… Read more »

Call Screening For Small Businesses

Using an Answering Service to Screen Calls and Focus on Business Incoming calls are important. They bring problems and solutions to your attention, they give you information about opportunities for growth, and they bring you customer inquiries and orders that allow your business to flourish. A ringing telephone can also be a nuisance, though, interrupting… Read more »

Customer Support For Utility Providers

Inbound Call Center Solutions for Power and Utility Companies As consumers are given more options for power and other utility providers, from competing companies cropping up due to deregulation to solar panels and other “off the grid” options, customer service, accessibility, and reliability are ever-more important features for power and utility providers. Remaining competitive means remaining… Read more »

Travel And Tourism Answering Services

Call Center Service for Travel Agencies and Tourism Industries Seasonal and weekly changes in call volume, weather-based spikes in your customer service demands, time-zone differences between your primary place of business and many of your clients—the problems that travel and tourism industry operators face when it comes to providing effective over-the-phone customer service are extensive…. Read more »

Live Video Explaining Medical Answering Services

Medical Call Center

Watch This Video and Learn How Medical Call Centers Function If you have wondered exactly how call centers answer phones for medical practices, doctors offices, and physicians this live video takes you from hello to good-bye and shows you how new age technology allows MAP Communications to seamlessly become a full service customer service solution for your practice… Read more »